Kroc Center Policies
Family Membership Definition
One or two adults living in a household (second adult must be the spouse or significant other of the first) with their dependents who are eligible up to the age of 24. At age 25, an individual with a disability or an elderly parent who is living in the same household will remain eligible for the family membership. Verification of family status and residency may be required. Acceptable documents include a tax return, utility bill, health insurance or other documents.
Monthly Payments / One-time Annual Payment
Membership fees can be paid monthly via recurring credit card charge or electronic funds transfer (bank account debit). Prorated fees will be due at time of enrollment and may vary depending upon enrollment date. To complete electronic funds transfer process, a voided check must be provided with completed membership form. Membership fees for the following month will automatically be deducted from member bank account around the 20th of the current month. Any requested changes must be submitted prior to the 10th of the month in order to be processed for the following month.
Annual payments may be paid in full by cash, check, major credit/debit card. Fees are equivalent to 12 monthly payments. The annual fee and required registration fee are due at time of enrollment.
Membership Cancellation / Change Policy
One or two adults living in a household (second adult must be the Changes or cancellations to a membership must be submitted in writing using a “Cancellation / Change Form” at any time. Changes will take effect immediately.
Membership fees are nonrefundable. In order to cancel a membership, members must submit a written request by the 10th day of the current month for it to become effective in the following month. If a member cancels or if membership payments lapse for more than 30 days, the appropriate registration fee will be charged to reopen the membership account. There is no fee charged for cancellation.
Any requested change that affects the billing of your membership must be submitted by the 10th of the month to be processed for the following month. If changes occur after the 10th of the month, please see the front desk for pro-rated amount. Membership downgrades and removal of family members are subject to a $20 change fee.
Insufficient Funds Policy
There is a $20 charge for each insufficient funds transaction. This places your membership on hold until payment is received.
Free use of athletic equipment including volleyballs & basketballs (collateral required). See the fitness desk.
Group / Personal Trainer Policy
Public drop-in access is intended for inclusive recreational use. Any external personal or group use/training/coaching should contact the rental department of specific group requests.
Personal Group / Individual Training & Program Cancellation Policy
Cancellation of a one-on-one session or any personal or group training session requires 24 hours notice. Failure to do so will result in a forfeiture of any monies paid.
Lockers are available at no charge. Guests are responsible for supplying their own lock and clearing locker after each use. The Salvation Army is not liable for lost or stolen property.
Financial Assistance / Scholarship Program
Individuals, families, and seniors who cannot afford Kroc Center membership or fees for youth camps and/or group classes can apply for a discount. Eligibility for this program is based on income level. Membership Scholarship Applications and Program/Camp Scholarship Applications are available online or at the information desk.
Gift Cards are available for purchase at the front desk and can be used by recipient to pay for memberships, class and program fees, facility rentals, merchandise, and cafe items. Gift cards cannot be used for class materials, theater & performance tickets, vendor events or non-Kroc sponsored events.
Class and Program Cancellations
Full payment is expected at the time of enrollment. No cash refunds are given unless the program is canceled by The Kroc Center. If the program is canceled by the Kroc Center, you will be given the choice of a full credit or a cash refund. If you request to cancel your class enrollment five or more days prior to the first class, you will receive a full credit on your Kroc Center account minus a $5 processing fee or you may choose to transfer to another session if available. Requests made less than five days prior to the start date are not eligible for a refund or credit, except in the case of personal emergencies. No credits or pro-rated credits will be issued for missed days of camp or class due to illness, partial attendance, behavior issues, or any other reason.
Day Pass Policy
Anyone purchasing a day pass will be required to show photo ID (ages 18+). The Kroc Center may use this information to consult public sources to help determine whether a guest may pose unreasonable harm to our patrons, staff or visitors. Your safety is important to us. By showing your photo ID at the front desk, you help The Kroc Center to provide a quality, state-of-the-art, facility where individuals and families can work, play and grow together in a safe and nurturing environment. Thank you for your cooperation with this policy.